Statement from AnMed last evening
A statement from AnMed:
“As we continue work to restore our systems, our teams remain focused on providing safe, high-quality care.
Patients with questions for their doctors’ offices can call 864-824-3850 between 9 a.m. and 4 p.m., Monday through Friday. Staff are available to assist with scheduling and appointments, prescription refill requests, and other non-urgent medical concerns.
Due to high call volumes, patients may have difficulty getting through on the phone. In addition, because our teams are using temporary downtime procedures, some requests may take longer than usual to complete, whether by phone or during your visit. We appreciate your patience and understanding as our staff work to assist every patient as quickly as possible.
Beginning Tuesday, August 4, patients with billing questions can contact Customer Service at our Business Office between 9 a.m. and 4 p.m., Monday through Friday, at any of the following numbers:
- 843-632-0548
- 843-601-2209
- 843-845-7082
Helpful Reminders
- If you already have a scheduled doctor’s appointment, there is no need to call to confirm it. Please arrive at your scheduled appointment time unless you have been contacted by your care team.
- Please bring all medications in their original containers to your appointment.
- To request a prescription refill for a controlled substance (as for pain or ADHD medications) please visit your physician’s office in person. All other refill requests may be made over the phone by calling 864-824-3850 between 9 a.m. and 4 p.m., Monday through Friday.
- If you are coming to the lab for testing, you must bring a printed copy of your lab order. Without a printed lab order, we may not be able to complete your lab work.
- Outpatient imaging locations remain temporarily closed. Patients with existing imaging appointments do not need to call — our staff are contacting affected patients directly to reschedule appointments.
- Because temporary downtime procedures are in place, some check-in, registration, documentation, and other processes may take longer than usual.
- If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. For minor illnesses and injuries, please consider visiting one of our urgent care locations. Visit AnMedUrgentCare.com to find a location near you.
For answers to frequently asked questions, the latest information about service availability and reopenings, and other updates, please visit AnMed.org/latest-updates. This page will continue to be updated as additional information becomes available.
We appreciate the patience, understanding and support of our patients, team members and community partners during this time.”